Ski Concierge

Convenience, Professionalism & Comprehensive Care

A full suite of professional ski concierge & ski services

Ski Equipment Rental

Our Ski Concierge service has closed as of the end of February.
For ski rentals, we will refer you to Winter First, our partner that offers deliveries to the hotel as well as fittings.
Please book in advance from the link below.
Please consult with hotel staff for last-minute requests.
Hokkaido Niseko Ski & Snowboard Rental Delivery Service!|Winter First |

Book Ski Lessons Online
Niseko Ski & Snowboard Lessons

Chalet Ivy Hirafu’s very own Winter Activity Counter provides one-stop service allowing guests to book ski and snowboard lessons as well as all winter activities directly at our counter.

Our experienced staff will provide the latest on slope conditions and the best advice on equipment to ensure a fun, wonderful experience in the powder snow paradise.

Book Ski Lessons Online
Niseko Ski Passes

Chalet Ivy Hirafu’s very own Winter Activity Counter provides one-stop service allowing guests to book ski and snowboard lessons as well as all winter activities directly at our counter.

Our experienced staff will provide the latest on slope conditions and the best advice on equipment to ensure a fun, wonderful experience in the powder snow paradise.

Book Niseko Ski Passes Online

Important Notes & Cancellation Policy

Important notes and cancellation policy

  • All bookings must be made at least one week in advance
  • Please note your requested ski pass will be ready for your pick up at the reception when checking in
  • Please note the addition of ¥1,000 of deposit will be added to the cost of the ski pass

Cancelation policy:

  • 100% credit card guarantee is required to secure the booking
  • Final payment shall be payable upon check out
  • 20% of the total cost will be charged as cancellation if cancels within 14 days to the commencement date
  • 100% of the total cost will be charged as cancellation if cancels within 48 hours to the commencement date
  • All cancellations will only be waived in the event of illness or injury whereby the guest must present a medical certificate from a local hospital or local physiotherapist stating the dates the guest was incapacitated. The refund will be offered only to the guest whose name appears on the medical certificate

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